Fixed Ops
When Your Warranty Admin Leaves: A Plan
When your warranty admin quits or goes on leave, claims stop and cash slows. A service manager's plan to keep repair orders filed and the money coming in.
October 21, 20265 min read
Topic
Fixed Ops
Fixed ops carries the store, and warranty is the part of it that runs on paperwork. These posts cover how service departments staff the warranty desk, get better documentation out of technicians, shorten the gap between repair and payment, and choose tooling the team will actually use.
Fixed Ops
Managing Warranty Across a Dealer Group
How a fixed ops director sees warranty claims across every rooftop: which numbers to compare, where money slips between stores, and how to fix it weekly.
October 19, 20265 min read
Fixed Ops
How to Improve Tech Warranty Write-Ups
Vague technician stories get warranty claims rejected and charged back. How managers enforce the 3 Cs, check stories before the RO closes, coach techs.
October 6, 202611 min read
Fixed Ops
How to Get OEM Warranty Pre-Authorization
A repair done without the pre-authorization the OEM required can go unpaid. When approval is needed, what to send with the request, and how to avoid delay.
September 17, 20269 min read
Fixed Ops
How to Manage Multiple OEM Warranty Portals
Every brand has its own portal, login and rules, and each one slows payment. How to standardize claims across OEM portals so no brand's money sits waiting.
September 16, 20269 min read
Fixed Ops
What Makes a Warranty Claim Auditable?
A claim that cannot prove the repair is a chargeback waiting for an audit. The five parts of an auditable claim, from the 3 Cs to parts and authorization.
August 28, 20269 min read
Fixed Ops
What Is a Sublet Repair? Warranty Rules
A sublet invoice missing the VIN or net cost is a chargeback waiting for an audit. Learn what to post, file and attach so tires, glass and towing get paid.
August 12, 202613 min read
Fixed Ops
How to Run Fixed Ops at Maximum Efficiency
Track a few fixed ops numbers weekly and fix whatever process slips. Keep techs in their bays, parts staged and warranty claims paid first time.
August 9, 202612 min read
Fixed Ops
Warranty Administrator Duties: 4 Core Jobs
Your warranty administrator turns repair orders into OEM payments. See the 4 core jobs, the tools behind them, and where claim dollars slip away.
August 5, 20269 min read
Fixed Ops
Warranty Administrator Training Plan
A poorly trained warranty admin costs you rejected claims and audit chargebacks. Start with the OEM's required courses, then policy and DMS skills.
August 1, 202618 min read
Fixed Ops
Get Paid for Diagnostic Time in 3 Steps
Diagnostic time your techs already worked is the hardest warranty labor to get paid for. Use these 3 steps to document it so the OEM pays the full claim.
July 21, 202610 min read
Fixed Ops
AI in Dealership Fixed Ops: What Works
AI gets pitched as a fix for every fixed ops problem. Where it actually helps, from warranty claims to parts and the service lane, and where hype ends.
July 11, 202610 min read
Fixed Ops
Warranty Claim KPIs Dealers Should Track
Without the right numbers, warranty money sits unpaid and audit risk grows unseen. The KPIs that show where your warranty claims lose money.
June 23, 202610 min read