OEM Compliance
Warranty Chargeback vs. Debit Explained
A debit cuts a claim before it pays; a chargeback takes back money already paid. The key differences, common causes, and how to protect your dollars.
October 12, 20268 min read
Topic
OEM Compliance
An OEM audit reads the repair orders a store already submitted, months later, against the policy manual. These posts cover what auditors look for: documentation standards, coverage and entitlement, filing windows, the patterns that trigger a chargeback, and how to keep a claim defensible after it is paid.
OEM Compliance
OEM Warranty Manuals at Scale With AI
OEM policy manuals, labor guides and bulletins change constantly, and a missed rule costs the claim. How to keep every RO in line with current rules.
September 21, 202610 min read
OEM Compliance
How to Prevent OEM Warranty Debits
How to stop warranty debits and chargebacks before an OEM audit: tighter 3C technician stories, a pre-submission claim review, and parts retention rules.
September 14, 202613 min read
OEM Compliance
Dealership Warranty Self-Audit Checklist
Catching a claim error yourself costs far less than an OEM chargeback. A weekly self-audit checklist for paid and submitted warranty claims, step by step.
August 26, 202610 min read
OEM Compliance
OEM Tech Certification and Warranty Pay
A repair by a tech not certified for the job can be charged back even when the work was right. How certification ties to labor ops and how to track it.
August 4, 20269 min read
OEM Compliance
Get Maximum Reimbursement From the OEM
Your warranty labor rate, parts markup and claim paperwork decide what the OEM pays. How to raise each one so every covered repair is paid in full.
July 26, 202612 min read
OEM Compliance
Managing OEM Recall Campaigns, Step by Step
A recall can swamp your service drive or fill it with paid work. How to triage the VIN list, line up parts, book customers and get every recall claim paid.
July 3, 202612 min read
OEM Compliance
Warranty Parts Retention: 5 Audit Steps
A lost or untagged warranty part can turn a paid claim into a chargeback. Here is the 5-step tag, store, hold, ship and scrap system that keeps the money.
June 15, 20269 min read