Warranty Claims
Identifying the Causal Part for Warranty
Name the wrong causal part and the OEM rejects or charges back the claim. How to find the part that caused the failure and check it against OEM rules.
October 21, 202611 min read
Topic
Warranty Claims
A warranty claim is paid when the repair order, the labor operation, and the narrative all agree with the OEM policy manual. These posts cover how dealerships build claims that survive review: labor time, the three C's, op-code selection, filing windows, and what to do when a claim bounces.
Warranty Claims
How to Handle Goodwill Warranty Claims
A goodwill repair only pays if the OEM approved it first. Build the case, get the rep's approval on record and file it so it is not charged back.
October 9, 20269 min read
Warranty Claims
Close the RO Before Warranty Submission?
Closing a repair order before the warranty claim pays can strand rental, parts and add-on dollars. Here is the timing that keeps every dollar collectible.
August 25, 20269 min read
Warranty Claims
Warranty Claim Automation for Dealerships
How warranty claim automation works: Forge reads the repair order, finds warrantable labor and parts, checks OEM rules and builds the claim to file.
August 11, 202611 min read
Warranty Claims
Why Is My Warranty Claim in Suspense?
A claim in suspense is earned money the OEM has not paid yet. Why claims stall, from data mismatches to missing documents, and how to clear them.
August 3, 202611 min read
Warranty Claims
Auditing Warranty ROs Before Submission
An error caught before submission costs minutes; one caught by the OEM costs the claim. Compare checklists, DMS checks and outside review for warranty ROs.
August 3, 202610 min read
Warranty Claims
The Dealership Warranty Claim Process
The dealership warranty claim process from repair order to payment, step by step, plus how to avoid the rejections and chargebacks that cost you money.
August 2, 202614 min read
Warranty Claims
How Long Does a Warranty Claim Take?
Most of a warranty claim's wait happens before it is filed. What slows a claim from repair order to OEM approval, and how to get paid sooner.
July 30, 202611 min read
Warranty Claims
Dealership Warranty Schedule Management
Unpaid claims on your warranty schedule are cash the store already earned. How to reconcile the schedule against OEM payments and clear aged claims fast.
July 22, 202613 min read
Warranty Claims
Preparing for an OEM Warranty Audit
An OEM warranty audit can claw back money on every weak claim. What to do first, how to review ROs like an auditor and how to contest chargebacks.
June 5, 202610 min read